FAQ

For B2B orders, submit exchange requests to your sales representative with the order number and product code. The process is arranged based on inventory and style availability.

Products that are undamaged, unused, and in their original packaging may be considered for exchange within the period specified in your supply agreement.

The standard exchange review process generally takes several business days after the request is approved, subject to inventory availability.

Minimum order requirements vary by partnership model. Please contact your regional representative or our sales team for details.

Use your order number to request the latest shipping status from your sales representative or through our corporate communication channels.

A product-code change may be requested before shipment, subject to inventory availability. Changes cannot be made once shipping has begun.

Custom style and plating requests are considered for qualifying order volumes. Our sales team will confirm technical feasibility and lead times.

Cancellation requests are considered before production or shipping begins and are handled in accordance with the terms of the agreement.

Return requests must be submitted in writing. After inspection, approved returns are processed in accordance with the agreed return procedure.

For manufacturing or shipping defects, submit product images and order details. Once approved, a return or exchange will be arranged.

If the issue is attributable to us, we cover the shipping cost. In all other cases, the terms of the agreement apply.

Approved returns are received at our warehouse, and the account credit or exchange is completed in accordance with our accounting process.

Submit business complaints, together with your order number, to info@ipekyolusilver.com.tr or your sales representative.

Submissions are reviewed and answered on business days. Urgent operational matters are prioritized.

Customs and import procedures vary by destination country and contractual agreement. Responsibilities are clarified before shipment.

Yes. The commercial invoice and all required export documentation are prepared as part of the shipment.

If a delay occurs, our logistics partner and sales team will keep you informed and provide support with the required documentation.

Your business partner data is protected under the Turkish Personal Data Protection Law (KVKK) and our corporate privacy policies and is not shared with third parties.

Current pricing and collection information is shared with authorized business partners. Please contact your sales representative for access.

Yes. Private collection presentations and sample programs can be arranged based on regional requirements.

Approved product images may be shared with our business partners for use in accordance with brand guidelines.

Seasonal catalogs, lookbooks, and in-store display support materials are available upon request.

Registered business partners receive updates by email and through our representative network.

Joint in-store display and launch initiatives may be considered in select regions.

Our business hours are 8:00 a.m.?6:30 p.m. on weekdays and 8:00 a.m.?3:00 p.m. on Saturdays. Current schedules are announced for public holidays.

Yes. Advance appointments are recommended for business visits.

Orders may be placed through your sales representative, our corporate email, or approved ordering channels.

Payment schedules and terms are determined by your business partnership agreement.

Sample requests should be submitted to the sales team with the product code and target-market information.

Our collection is built around 925 sterling silver jewelry. Product specifications include metal and finish details.

Depending on the style, rhodium plating, gold plating, and custom surface finishes are available.

Yes. Each style is tracked under a unique product code, which is used throughout ordering and shipping.

Current inventory availability is confirmed through our sales team and representative network.

Our collection is refreshed regularly with seasonal and trend-driven styles.

Yes. Product descriptions identify the stone type and provide the relevant technical specifications.